Shipping Policies
Last updated: [10/12/25]
At Silkyean, we work with global suppliers to offer unique products at competitive prices. This means shipping times may vary.
Processing Time
Orders are processed within 1–3 business days.
Shipping Time
Estimated delivery times:
USA: 7–15 business days
UK: 7–15 business days
Canada: 10–20 business days
Australia: 10–20 business days
International: 10–25 business days
These times are estimates. Delays may occur due to customs, holidays, or high demand.
Tracking
Once your order ships, you will receive a tracking number by email. Tracking may take 2–5 days to update.
Missing / Lost Packages
If your tracking shows “delivered” but you haven’t received your package:
Check with neighbors or household members
Contact your local post office
Email us at
We are not responsible for packages delivered to the wrong address if the address was entered incorrectly at checkout.
Customs Fees & Taxes
International orders may be subject to customs fees or VAT, which are the responsibility of the customer.
Contact Us
If you have questions about your order, email us at piccella@hotmail.com
Return Policies
Last updated: [10/12/25]
Thank you for shopping with Picella. We want you to be completely satisfied with your purchase. If you are not entirely happy, we’re here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
The item must be unused and in its original packaging.
Proof of purchase (order number or receipt) is required.
Sale items, digital products, and gift cards are non-refundable.
Return Process
To start a return, please contact us at Piccella@hotmail.com.
Do not send your item back to the manufacturer.
After approval, we will provide the return instructions. Return shipping costs are the responsibility of the customer.
Refunds
After your return is received and inspected, we’ll notify you. If approved, your refund will be processed to your original method of payment within 5–10 business days.
Exchanges
If you received a damaged or defective product, please email us within 7 days of delivery with photos, and we will replace it at no cost.
Late or Missing Refunds
If you haven’t received a refund yet, please:
Re-check your bank account
Contact your card provider
Contact us at piccella@hotmail.com
Contact Us
If you have any questions about our return policy, email us at piccella@hotmail.com
Terms and Conditions
TERMS & CONDITIONS
Last updated: [10/12/25]
Welcome to Piccella. By accessing or using our website, you agree to the following terms and conditions.
Use of the Site
By using our site, you agree not to:
Use the website for unlawful purposes
Attempt to harm or disrupt the site
Copy or distribute content without permission
Products & Pricing
We strive for accuracy, but:
Prices are subject to change without notice
Product colors or details may appear slightly different due to screen settings
We reserve the right to refuse or cancel orders when necessary
Order Acceptance
We may cancel an order if:
The product is out of stock
There are errors in pricing
Fraud or unauthorized activity is suspected
Shipping & Delivery
Shipping times are estimates and not guaranteed. Once an item is shipped, we cannot cancel the order.
Returns & Refunds
Returns are accepted according to our Return Policy.
Customers are responsible for return shipping costs unless the product is defective.
Limitation of Liability
We are not liable for:
Delays in shipping
Loss due to misuse of products
Any indirect or consequential damages
Privacy
Your use of the site is also governed by our Privacy Policy.
Changes to Terms
We may update these terms at any time. Changes take effect immediately once posted.
Contact Information
If you have any questions about these terms, please contact us at piccella@hotmail.com.
